There's another that boasts its technical expertise that has to do the same thing (as I know from purchasing a Toshiba whose motherboard would crack about as frequently as someone allergic sneezes during ragweed season). It's not that this chain is particularly good or bad. Then we actually ship the product out to HP, but if they don't have the proper paperwork that's dated right, they won't do a thing." That back and forth means that nothing gets done for at least a week. I'll email out outside tech, who will then decide whether we can send it to them or not. It's gotten so bad that we've taken to resending it the next day to try to head that off. They respond in a couple of days, but usually say that they lost the paperwork and ask us to resend it. "We have to fax over the paperwork to HP. "Is this going to be a four or six week process?"
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